Our Planning team is located at Head office in Brackenfell. Planning teams are assigned per truck specification and region to ensure dedicated focus per region.
All delivery is planned in our IT system “ DATATIM”, into which real time information is fed.
Our management systems consist of Datatim and Mix Telematics for vehicle tracking, temperature monitoring and load scheduling.
Together with this we use Accpac for our accounting software. This system can adapt to changes, and adjust according to client requirements.
Reports can also be built in the system as part of a KPI measurement.
The managing of risk is very important as we are constantly under threat of some kind of risk.
Our dedicated risk department constantly works to minimize all of these risks. Constant updating of the risk register and also route cause investigations. Crystal Cool also have precautionary measures in place to protect customers against the following risks:
Unrivaled Customer Service
Crystal Cool Logistix is one of the leading logistical companies in Southern Africa specializing in refrigerated transport.
We are renowned for our professional and modern business approach with customer satisfaction being the core of our focus. In this extremely competitive industry with so many risks surrounding it, we decided to view all our services from a customer point of view, to see how we can refine our business structure and constantly upgrading our equipment.
In doing so our customers needs always comes first, ensuring their goods get transported with the highest quality equipment, arriving on time every time. We understand that talk is cheap, money buys the whiskey.
We employ various systems to support the flow of our transport operation from loading to offloading.
A 24 hour satellite tracking control room in Brackenfell has access to each and every vehicle.
Every controller has access to the tracking facility with remote access for Management.
Daily planning schedules are maintained, indicating destination of loads and driver allocation.
Vehicles are equipped with hands free cellular phone facilities and panic buttons.
What we can transport
Crystal Cool specialize in temperature controlled transport.
With our wide variety of fleet specifications we can transport any product that needs to be temperature controlled.
All fridge units are fitted with temperature recording devices to ensure good record keeping for quality purposes.
We have a fleet that is fitted with specialized equipment to carry carcasses.
These trailers are all fitted with rails to minimize loading and offloading times.
We have a high standard on washing procedures to make sure we maintain quality hygiene levels.
Palletized/Packaging Cargo Transport
Our fridge fleet can haul any type of palletized cargo. Our closed box bodies can also move any high volumes packaging or dry cargo.
All our trailers are fitted with load secure equipment to make sure we take care of loads and to secure load safety. Our staff are well trained to handle and secure loads.
Why you should choose Crystal Cool Logistics
Warehousing / Cross border hauling
Third party warehouse management
Crystal Cool together with Unitrans has a division that focuses on ware house management.
The service includes IT solutions and high skilled staff to run an efficient warehouse.
We believe in the efficiency with the synergy of managing the warehouse with our own distribution fleet. Thus we optimize product management and movement at the best cost efficiency.
Cross Border Haulage
Crystal Cool specializes in cross border haulage. Our staff are well trained with all the border procedures and documentation processes.
We have our own clearing agents at each border post to handle the total freight forwarding processes.
Countries we currently service are, Namibia, Lesotho, Botswana, Maputo, and Swaziland.
Why Crystal Cool
Capacity & Capability
Fleet size of 120 trucks Nationwide
Nationwide network and depots
Highly trained staff
Top quality drivers
24/7/365 customer service
24/7/365 breakdown services
Equipment & Maintenance
We have the smartest fleet in the country with the latest spec to optimize load capacity and secure temperature environments. All our vehicles are fitted with tracking equipment, ensuring better quality and on time service.
Our whole fleet is aluminium box bodies.
The advantages for our customers will be as follows:
These trailers carry a net tonnage of 28 to 29 tons and 30 pallet deck space.
Thickened side panels for maintaining better temperature.
Solid floor and side wall lining for heavy duty durability (Forklift handling).
Fitted with load tracks to ensure load protection in transit.
All trailers are fitted with Green Wings to ensure fuel efficiency.
Fridge units (PPECB APPROVED) are fitted with tracking to monitor temperatures.
Equipment & Maintenance
Primary preventative maintenance is done on service/maintenance plans facilitated by Volvo, Mercedes Benz, Scania and MAN.
We also operate full service and maintenance facilities located in Gauteng, Western Cape and Eastern Cape.
These facilities are managed by our national technical department with specific focus on 24 hour technical backup and support for preventative maintenance, major repairs, tyre services and mobile breakdown support.
Comprehensive daily vehicle inspections are completed prior to dispatching of each and every vehicle.
Dedicated Operations Team
Crystal Cool provides a dedicated operations team to all our customers.
The advantages are:
A well-organized team with a mutual goal.
Shorter communication links.
Responsibilities assigned to specific persons.
Dedicated focus applied to specified areas.
Drivers & Owner Drivers
Driver management & safe driving programs:
Driver training programs
Drivers undergo medical check-ups & health monitoring
We encourage healthy living through posters, weekly safety talks & training by thein-house Driver Training Department.
Safe and clean sleeping facilities are provided for all drivers.
Driving hours are managed in accordance to Bargaining Council and monitored by our 24 hour tracking department.
Our driver to truck ratio is 1:1.15, thus we have extra/spare drivers in our system.
Owner Driver Value
During 2008 Crystal Cool implemented the very successful owner-driver program, which annually enables about 2 or more drivers to become owner-drivers. We currently have 30% of our fleet allocated to owner driver.
Crystal Cool, together with an administration company provides a program of support, guidance and development for the individual owner-drivers. Previous weekly wage-earning employees are given the opportunity to develop as entrepreneurs and to build up a capital base over a four – five-year period.
The success of the program is based on high levels of productivity that stems from a genuine pride and sense of ownership. This program also acts as a backup for strikes.
Our total solution to our clients includes fleet flexibility for peak vehicle demand.
This enables us to offer an increased dedicated fleet of up to 20% of the core fleet during peak periods.
We can offer 30P, double stacker -60P and mulitemp trailers
We will supply a tailor-made logistics solution.
Ensuring basic, solid, reliable service levels.
Ensuring trucks run on time with a dedicated operations team running parallel with our IT solutions, giving real time information and reports.
Crystal Cool is proudly South African and aims to develop a stronger and healthier company to contribute to the economic growth of South Africa and its people.
We are currently a level 2 (two) contributor on the BBBEE score card.